The vendor-diligence dossier for Inspect Solutions.

Inspect Solutions carries commercial general liability and professional liability (errors & omissions) coverage in force throughout every engagement. We add named carriers as certificate holders or additional insureds on request, in the form your procurement team requires.

For an active certificate of insurance — issued in your carrier name with the standard ACORD form — email the procurement contact below. Most COI requests are turned around within one business day.

Insurance carrier

To be confirmedPending — to be confirmed

E&O policy limits

Aggregate and per-occurrence limits to be confirmed (industry-typical for a managed national inspection vendor)Pending — to be confirmed

Effective dates

Listed on each issued COI

Named insured language

Customizable per requesting party

Request a COI: email a certificate request with your carrier name and additional-insured language. Most COIs are turned around within one business day.

Our standard Master Service Agreement covers the recurring relationship between Inspect Solutions and a carrier or manufacturer client. The clause set is informed by 22+ years of B2B inspection-services contracting; we are open to redlines on the negotiable clauses below and hold the line on the boilerplate that protects both parties.

Request the full MSA template via the procurement contact below. We will send the current version and our standard exceptions list on the same response.

Scope of services

Defines the inspection types covered (residential / commercial / virtual / warranty / QA), exclusions (forensic engineering, structural assessments — see /about for the anti-positioning), and how new services are added by addendum.

Deliverables & turnaroundPending — to be confirmed

Standard report format, anonymized sample available on request, qualitative turnaround commitment by service line. Quantitative SLA to be confirmed.

Payment terms

Net terms negotiable per engagement size; standard fee schedule per inspection type available with MSA package.

Term & termination

Initial 12-month term, auto-renewing in 12-month increments, terminable for convenience on 60 days written notice, terminable for cause on 30 days notice with cure period.

Indemnification

Mutual indemnification scoped to each party's acts and omissions. Standard carve-outs for gross negligence and willful misconduct.

IP & confidentiality

Inspection report deliverables are licensed to the engaging party for the specific claim, warranty, or QA matter; underlying methodology, templates, and platform IP remain ours. Mutual NDA on customer and consumer information.

Limitation of liability

Capped at fees paid in the trailing 12 months. Standard exclusions for indemnified third-party claims.

Dispute resolutionPending — to be confirmed

Good-faith negotiation, then mediation, then arbitration before litigation. Final venue to be confirmed.

Governing law

State of Florida.

Request the MSA template: email a template request. We send the current version with our standard exceptions list on the same response.

For carriers and manufacturers handling claimant or consumer personally identifiable information (PII), we ship a Data Processing Addendum alongside the MSA. The DPA defines our role as a processor of customer-controlled data, our retention windows, our sub-processor list, and the audit rights you retain.

The DPA is included in the MSA package by default. Request it via the procurement contact below — we send the latest version on the same response as the MSA.

Categories of data processed

Claimant / consumer name and contact information, property address, photographs and inspection findings, claim or warranty reference numbers

Processing purposes

Inspection scheduling, report production, report delivery, dispute support — limited to the engaged matter

Data residency

Client portal data residency to be confirmedPending — to be confirmed

Retention

Default retention to be confirmed; configurable per engagementPending — to be confirmed

Sub-processors

Hosting and platform infrastructure providers; full current list available with the DPA packagePending — to be confirmed

Audit rights

Reasonable audit access on mutually scheduled basis; SOC 2 / equivalent attestation status to be confirmedPending — to be confirmed

Request the DPA: email a DPA request. The DPA ships with the MSA package.

Our marketing-site privacy policy is at /legal/privacy. The client portal — preserved from the prior platform and used by carriers and manufacturers to file assignments and retrieve reports — operates under a separate data-handling regime governed by the MSA and DPA.

Platform-level security posture below reflects the current operating baseline. Several specifics are being confirmed for v1 and are marked accordingly.

Marketing-site privacy policy: /legal/privacy.

Encryption in transit

TLS 1.2 or higher across the marketing site and the client portalPending — to be confirmed

Encryption at rest

In force on the client portal — specific implementation to be confirmedPending — to be confirmed

Access controls

Role-based access; specific framework to be confirmedPending — to be confirmed

Incident response plan

Documented internal playbook; written summary available on requestPending — to be confirmed

SOC 2 / external attestation

Status to be confirmedPending — to be confirmed

The marketing site is built to WCAG 2.1 AA. The full statement, known limitations, and feedback channel are at /legal/accessibility.

The client portal is on a separate accessibility track; current portal-side conformance is being confirmed for v1.Pending — to be confirmed

Full statement: /legal/accessibility.

We operate a managed national inspector network rather than a directory. Per BRIEF decision 0006, individual inspectors are not surfaced in v1; instead, the trust signal lives at the organization layer through verifiable credentials and association membership.

Network credentialing is anchored in third-party certifications recognized in the installed-building-product inspection category — NWFA, IICRC, CFI, and NALFA — supplemented by Better Business Bureau A+ accreditation at the firm level.

Cert verification

Every cert maintained at the firm level is verifiable through the issuing body's public lookup

Re-certification cadence

Per each issuing body's required cycle; specific cadence to be confirmedPending — to be confirmed

Inspector vetting process

Credentials verified at onboarding and on a periodic re-verification cycle; specific steps to be confirmedPending — to be confirmed

Fraud-prevention controls

Chain-of-custody on photographs and findings; report review before delivery; specific controls to be confirmedPending — to be confirmed

The questions Procurement and vendor-management teams ask most often, pre-answered. Items marked pending are being confirmed for v1 — request the live answer via the procurement contact below.

For an item not answered above, email info@inspectsolutions.com with subject “Procurement — vendor onboarding request” and we will answer in writing.